Return & Refund Policy

You may request a return or exchange within 7 days of receiving your order. We’ll always be glad to arrange an exchange or store credit first, and a refund is available where eligible.

For us to accept a piece, it should be:

• Unworn and unwashed, in its original condition. You’re welcome to try it on gently indoors, but please keep it free from fragrance, makeup and marks.
• Complete with all original tags, labels and packaging.
• Accompanied by your order number or proof of purchase.

If a piece has been worn, washed, altered or damaged after delivery, we’re unable to accept it back.

Write to us at info@ashmere.in or WhatsApp +91 90415 90555 with your order number and a few words about what you’d like to change. We’ll reply within 1–2 working days and guide you through each step.

Please wait for our confirmation before sending anything, as returns without prior approval can’t be accepted.

• Store credit: Prefer to keep your piece’s value with us? We’ll issue store credit for the full amount, valid for 6 months.
• Prepaid orders: Refunds return to your original payment method within 7–10 business days of your piece being received and checked.
• Cash on Delivery orders: Choose between a bank transfer and store credit.
• Shipping: For a change of mind, original shipping charges are non-refundable, and return shipping is borne by the customer. We’ll confirm any charges before proceeding.

Each order is carefully inspected before it leaves us. If a piece arrives damaged, defective or not as ordered, please tell us within 48 hours of delivery, with photographs or an unboxing video if you have one.

After verification, we’ll arrange a replacement or refund and bear all shipping costs, as the error is ours to put right.

Some pieces are made or finished for you alone, or are too delicate to be resold:

• Pure Pashmina and designated heirloom pieces (marked on each product page)
• Personalised or made-to-order creations
• Clearance and final-sale pieces

This never affects your rights if a piece is faulty, damaged, misrepresented or incorrectly sent.

Because of the distance a piece travels, international orders can’t be returned or exchanged for a change of mind. If yours arrives damaged, defective or incorrect, write to us and we’ll look after you. Customs duties and import taxes are the customer’s responsibility, subject to local law.

If a piece was a gift, we’ll gladly arrange an exchange or store credit for the recipient.

You may cancel any order before it is dispatched by contacting us. Once it’s on its way, we can no longer cancel it, but you’re welcome to request a return as above. Eligible refunds go back to your original payment method.

Ashmere Customer Care
Email: info@ashmere.in
WhatsApp: +91 90415 90555 (Mon–Sat, 10 am–7 pm IST)

Thank you for choosing Ashmere. We look forward to being part of the moments you’ll treasure.