Ashmere store policies

Shipping Policy

Last updated: 8 November 2026

Every Ashmere piece is inspected, wrapped and sent with care, so it reaches you just as it left us. Here’s what to expect once you’ve placed your order.

1. Where we ship

We deliver across India and to most international destinations. If your country isn’t available at checkout, write to us and we’ll do our best to find a way.

2. Order processing

Orders are prepared and dispatched within 2–4 working days (Monday to Saturday, excluding public holidays). Each piece is checked by hand before it is packed.

Personalised and made-to-order creations take longer; the expected dispatch time is shown on the product page and confirmed with you after you order.

3. Delivery timelines

Within India: 3–7 working days after dispatch through our trusted domestic courier partners. Remote locations may take a little longer.
International: 7–14 working days after dispatch through DHL, depending on the destination and customs clearance.

These timelines are estimates. Festive seasons, weather, local restrictions or courier delays can occasionally add a few days, and we’ll keep you informed if anything changes.

4. Shipping charges

Shipping charges are calculated at checkout based on your delivery address and order, and are always shown before you pay. Any free-shipping offers running at the time are applied automatically at checkout.

5. Cash on Delivery

Cash on Delivery is available on eligible orders within India. To keep every delivery secure, we may contact you by phone or WhatsApp to confirm a COD order before it is dispatched.

6. Tracking your order

As soon as your order is on its way, we’ll send you a tracking link by email, SMS or WhatsApp, so you can follow its journey to your door.

7. International orders, customs and duties

International orders may be subject to customs duties, import taxes and clearance charges in the destination country. These are the customer’s responsibility, subject to local law, and are collected by the courier or customs authority.

Customs may occasionally hold a parcel for inspection. Such delays are outside our control, but we’ll gladly help you follow up with the courier.

8. Delivery address

Please check your shipping address and phone number carefully at checkout. If you need to change them, contact us before your order is dispatched. Once a parcel is on its way, we may not be able to redirect it.

9. If your parcel arrives damaged

If the outer packaging looks tampered with or damaged, please note it with the courier, or refuse the delivery, and let us know straight away.

If a piece arrives damaged, defective or not as ordered, tell us within 48 hours of delivery, with photographs or an unboxing video if you have one. We’ll put it right as set out in our Return & Refund Policy.